If you have not been able to resolve your dispute after sending us a written complaint (by post or email), dated, setting out the circumstances giving rise to the dispute and clearly stating your claim, you may refer the matter to the consumer mediator designated below, provided that you have received a written negative response from us, or if you have not received any response within two months following the sending of your complaint.

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In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, our company has implemented a consumer mediation scheme.

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The appointed mediation body is:

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MÉDIATION CONSOMMATION DÉVELOPPEMENT / MED CONSO DEV

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In the event of a dispute, you may submit your complaint via its website:

www.medconsodev.eu

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or by post at the following address:

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MÉDIATION CONSOMMATION DÉVELOPPEMENT
C/O Centre d’Affaires Stéphanois SAS
IMMEUBLE L’HORIZON – ESPLANADE DE FRANCE
3, RUE J. CONSTANT MILLERET
42000 SAINT-ÉTIENNE
France